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The Most Important Questions to Ask Your Cleaning Company

Dirt and grime have settled in your home or office building and it is about time to do a general cleaning. But for some reasons, you cannot do it just by yourself, your household help, or your small janitorial team. So you have decided to hire a professional cleaning company to do all the work. But how do you know which one to hire? There are so many agencies and trade groups but you just want to find a reliable and cost-effective service from a cleaning company in Dubai. Well, this is your starting point. Below you will find a list of questions, the most basic ones, that you must ask a cleaning company before you officially hire them. Here we go.

 

  1. How long have you been in this industry?

 

While some people would argue that the length or years in the industry does not guarantee quality service, that is not the case in the cleaning business. In most cases, a stable, experienced company knows the techniques, has the right tools, and has employed experienced individuals to do the cleaning service.

 

But do not get lax and just hire an old cleaning company, check out their latest reviews as well. For some, being in the industry for too long can also cause a burn-out and may result in poor performance of the staff.

 

  1. Do you have insurance?

 

Ask the company for their accountability on the damages in your properties should there be any during the time of cleaning. All cleaning companies should be insured and bonded and be liable for any broken items incurred during the service.

 

  1. How do you come up with the rate?

 

There are certain methods for quoting a service rate in a professional cleaning endeavour. You and the company could agree on a project-based rate. It could also be cost per staff or employee sent to you. Or it could be via a fixed, hourly rate. Either way, this must be settled prior and make sure there are no clauses on the contract for any other “additional” expenses they could charge you during the cleaning. This is to avoid any billing abuse that can make your total balloon out.

 

  1. Do you bring your own supplies and equipment?

 

Are all cleaning supplies and tools covered by the company or do you have to get out and buy some? Will the rate be less if you already have materials available at your home or office? How safe are these supplies that will be used?

 

These are some additional questions you could raise regarding cleaning supplies and tools. For example, huge, industrial air duct cleaning in Dubai requires heavy-duty vacuum. It should be asked prior so you will know what steps will be accomplished. This is also a chance for you to prepare the stuff so as to avoid any excuses from the company (e.g. they were not able to do this or that due to the lack of a specific cleaning material).

 

  1. What are your customer service systems?

 

How will communication be carried? Face-to-face? Entirely online? You must ask this to your cleaning company. Will there be an assurance plan or process to make sure that you are satisfied with the job provided? Will after-care be provided as well and will there be a post-cleaning visit?

 

That’s it. But of course, apart from the interview, do not forget to check out online reviews and testimonials from past clients, too, okay? Good luck!